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CAHPS Issues Report on Its Survey Methodologies

The Consumer Assessment of Healthcare Providers and Systems (CAHPS) has issued a report on recent research on survey administration modes, survey length and design, and the use of incentives -- and suggests areas for future research.  This report is intended to support CAHPS efforts to develop and test improved survey administration modes and related guidance that addresses the needs of survey users.  CAHPS surveys ask consumers about their experiences with health care.  The CAHPS database receives data voluntarily submitted by users that have administered either the CAHPS Health Plan Survey or the CAHPS Clinician & Group Survey.  The CAHPS database aggregates the data to facilitate comparisons of CAHPS survey results by users, researchers, and other interested organizations.  To read the CAHPS report on its survey methodologies, use the link below.
https://www.ahrq.gov/sites/default/files/wysiwyg/cahps/about-cahps/research/survey-administration-literature-review.pdf
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